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IHOP Complaint - Got the online order wrong and not on time. - better customer service
IHOP Complaint

IHOP Complaint


PNair's Picture Reviewed by PNair

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Got the online order wrong and not on time. - better customer service


I ordered online for pickup at 22610 Bellaire Blvd, Richmond , TX 77406 location of Ihop on 3/4/2018 and the pickup time chosen was 9:56 a.m. Not only did they get the order wrong , they didn’t get it ready by the time I had chosen online. It was almost twenty minutes late eventhough I had ordered it a good two hours early. One of the order was for garden omlette with three harvest grain pancakes for which I had to pay extra instead of the regular buttermilk pancakes . But when I opened the box at home , the pancakes were the regular buttermilk ones and not the ones I had paid extra for. It seemed they didn’t have any idea what the order was and on top of that , they behaved as if the fault was with us. Not a word of apology for being late for the delivery was offered. This was the second time at the same location when they had got the order wrong. I am very disappointed and angry with this kind of bad service . When you order online everything is there on the order for you to see . There is no room for any misunderstanding. I have decided not to go to this location ever again eventhough it is near to the place we live.


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