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IHOP Complaint - Horrible experience at 315 Central Expy N, Allen, TX 75013
IHOP Complaint

IHOP Complaint

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Horrible experience at 315 Central Expy N, Allen, TX 75013


We had a horrible experience at this location twice. Couple of months back we were at the Ihop at late night with kids. The waiter was late, served food even later as me and my kids were so hungry. The manager visited every table around but our table. We thought its was late night and restaurant was so busy and didnt let bother us. Same thing happened when went again on the 06/07/2014 around 4 pm for late lunch. The restaurant was almost empty, there were only 2 tables booked. I asked if we can sat on the table by the window but We were told that we wont fit and the girl took us to a table by the restroom. Then the waiter came after around 20 min, took the order. The food came after 30 min and was told that they were short on Cook that day. The order was wrong and the food was horrible. As we try to take the same menu, we know how it really taste. When we asked about the food, the waiter said this is how it comes and it taste like this. After all those when we asked for the Manager to speak and brought to the attention. We could see through the glass and see him just sitting and not coming right aways. Finally when he came and we expressed our feelings, he just said few words like, Ok, it doesnt happen here, it wont happen again...all those comments. He didnt apologize or show any concerns. We thought this was a complete discrimination and only happening to some group of people. We noticed 2 other tables were served right away with a good manner. I hope this situation needs to be taken care of soon and take it seriously by management.


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