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IHOP Complaint - Martha is the worst - IHOP #180
IHOP Complaint

IHOP Complaint


Martha is the worst - IHOP #180

I happened to visit IHOP on 7/18/2017 to take advantage of the $0.59 shortstack promo that was being offered. I have eaten at this particular IHOP on many occasions so this time wouldn't be any different than usual. Well, everything was seamlessly going ok until my guest and I were seated. Our waitress Martha was not the most pleasant by any means. She happened to be walking by the table when she mentioned she would be right with us and at first I didn't think anything of it. Once Martha made it to our table however, she just stood by the table with her paper and pad in hand and didn't bother to great us or acknowledge she was by the table as my guest and I were still looking at the menu. Once we looked up to see her there, she abruptly asked us if we knew what we wanted to drink. We responded we were actually ready to order to which Martha proceeds to say GO AHEAD in a very harsh tone. Since my guest and I were ordering the exact same thing with the only difference being the drink choice, it would make sense for just one of us to order and note the difference in drink choice. Well clearly Martha seemed perturbed by this b/c when she turned to me take my order, she simply rolled her eyes and inquired about what drink I wanted. Following this, Martha walked away and came back quite some time later only to place our drinks at the end of the table vs. closer to us in the middle of the table. It was very evident that Martha was in a mood and didn't really want to be at work that day.

Fast forward to our food eventually arriving. So our food arrives and typically we ask for extra butter for our pancakes. Well you would've thought it was quite the inconvenience for the request of the extra butter because Martha mumbles under her breath and walks away, only to return with the one container of butter that she simply sets at the end of the table (her favorite spot) and keeps walking. There was never a follow-up with our table to see how we were doing or anything by this waitress whatsoever. She never refilled our drinks (we both selected drinks with free refills) nor did she ever notice on our own accord that our drinks were empty, even when I set my empty glass at the end of the table that she frequently placed anything else we asked for at. She would simply walk by with no care in the world. This was further perpetuated when she brought our check (mid-meal I might add) and again, no acknowledgment of anything needing to be refilled was asked of us. Finally, we were ready to leave and required to-go boxes for our leftover food. Where was Martha you ask? Nowhere to be found. With something I have never had to do before, my guest and I literally took our plates to the check-out counter so that Joe, the manager on staff we find out, can provide us with to-go boxes. Naturally, no tip for Martha was left and it will be a long time before I return to this IHOP so long that she is around or on staff. I would literally walk in and request to NOT be seated in her section whatsoever or simply not go back to this particular establishment at all. It's a shame considering there is plenty of other staff that were far more courteous and cognizant of what customer service actually means.

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