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IHOP Support Ticket - Houston, Texas - Theft

IHOP Support Ticket - Houston, Texas

Theft - better customer service

Created By: aagbebi's Picture aagbebi Last Reply: aagbebi's Picture aagbebi
Priority Level: [Emergency] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: N/A Replies: 0
Product: better customer service

I and my Fiancé went to iHop by West Loop today, November 2, 2016 around 12:15pm and was attended to by an employee, Reina. We ate and left. However, I realized that I had forgotten my ring on the table so we went back. On getting back to the restaurant we realized that the table had been cleared and so requested to speak with the employee that attended to us who explained that she didn't see the ring because she was the one that cleared the table. We requested to speak we that employee that cleared the table but she went to call her manager who came out speaking a "foreign language" who didn't understand and started raising her voice to explain that she has asked the staff that cleaned the table, she didn't see my ring and she can vouch that it is the truth, my fiancé explained that we will like to speak with the staff to confirm if she checked the contents of the table before trashing but she started screaming that she will not do that and she has been a manager with iHop for 10 years and walked out on us. My fiancé was pissed and went outside to the car, I waited for about 5 mins to calm down and not create a scene and later went to explain to her that all we requested was to speak with employee that cleaned the table and she cannot authoritatively say the employee did not see the table because she started vouching for her, without listening to our complaint, walked out on us, neither did she play the CCTV of the restaurant if available. I consider this a case of discrimination and upmost level of customer disservice as well as theft.


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